"We believe it is vital to evaluate both the professionalism and the quality of our member company’s work and an effective means of publishing this is to ask past custome20 yearrs what they thought of the company.
The above charts are made up from scores each customer awarded the company in respect of overall performance. This scoring is supplied by the customer when they apply for their Insurance Backed Guarantee once their home improvement contract has been completed."
CPA January 2008
Seven Good Reasons to Choose Whitehall
As part of our commitment to exceptional customer service we guarantee satisfaction on seven counts:
- From start to finish, we do what we say we will do - so you get no nasty surprises or additional costs.
- We will be at your home within 15 minutes of the time we said we would be there or we will let you know in good time.
- Tidy appearance is a tidy mind and our team will always be dressed in Whitehall uniform.
- A unique transferable guarantee on all products and installations. Being transferable, it means that if you move house you can pass the guarantee on to the new owners giving them peace of mind.
- Whitehall is an approved member of the Consumer Protection Association, which means that you get immediate peace of mind knowing that your deposit is completely protected. Crucially, it also covers you if there are any future defects from the work that was carried out in the unlikely event that Whitehall is no longer trading.
- Your home and your garden will be treated with respect and left as neat and tidy as when we first found it.
- You will always be treated politely and with courtesy by all the team.